Pawmark Portraits – Terms and Conditions

About us

Pawmark Portraits is a trading name of Lockstone Limited, a company registered in Ireland (company number 773999), with its registered office at Unit 2, 2 Bridge Street, Athlone, Co. Westmeath, N37 F1W4.

You can contact us at pawmarkportraits@gmail.com.

If you buy as a consumer, nothing in these terms affects your legal rights under Irish and EU consumer law, including the Consumer Rights Act 2022. How we handle your personal information is explained in our Privacy Statement.

Your photos

When you upload a photo, you confirm that:

• you took the photo yourself, or you have permission from the person who did to use it this way
• the photo does not break anyone else's rights or any law
• it does not contain offensive or illegal content

You keep ownership of your photos. You give us permission to store, edit and process them, and to share them with our service providers, only to create your previews, make your order and provide customer support. We do not use your photos to train AI models or in our marketing without your separate permission.

We may refuse or remove any photo that does not meet these terms.

AI previews

Your portrait is created using artificial intelligence, based on your photo and the style you choose. Each portrait is an artistic interpretation, not an exact copy of the photo.

• Previews are shown at low resolution with a watermark. Your printed portrait will be sharper and will not carry a watermark.
• Colours on screen can look slightly different in print, depending on your device and the paper.
• AI can sometimes get details wrong, such as markings, eye colour or ear shape. Please check your preview carefully and regenerate it if something is not right before you order.
• You can make a limited number of previews free of charge. We may limit previews to prevent misuse.

By ordering, you confirm you are happy with the preview you chose.

Orders, prices and payment

• Prices are shown in US dollars for visitors in the United States and in euro for everyone else, and include VAT where it applies. Shipping is free to Ireland, the United Kingdom, all EU countries, the United States, Canada and Australia.
• Payment is taken in full when you order, through Stripe. We do not see or store your full card details.
• Your order is accepted when we send you an order confirmation email. A contract between you and us exists from that point.
• Mistakes in pricing: if a product is clearly listed at the wrong price, we will contact you before making it, and you can choose to pay the correct price or cancel for a full refund.
• We may refuse an order, for example if a photo breaks these terms or we cannot deliver to your address. If so, we will refund you in full.

Printing and delivery

• After you order, we create a high-resolution version of your chosen portrait and check it before printing. If we think something has gone wrong, such as a clear difference from your preview, we will contact you before printing.
• Portraits are printed and framed by our print partner and sent directly to the address you give at checkout. Please make sure it is correct: we cannot be responsible for delays or losses caused by a wrong address.
• The estimated delivery time is shown at checkout. Unless we agree otherwise, we will deliver within 30 days of your order. If we cannot, we will tell you and you can cancel for a full refund.
• The portrait becomes yours, and is your responsibility, once it has been delivered.

Cancelling your order

Every portrait is made to order from your own photo and details. Because it is personalised, the usual 14-day right to cancel online purchases does not apply once your order is placed, as Irish and EU consumer law allows for goods made to the customer's specifications.

We understand that ordering a memorial portrait can be emotional. If you change your mind, email pawmarkportraits@gmail.com as soon as possible. If we have not yet sent your order for printing, we will cancel it and refund you in full. Once printing has started, we cannot cancel the order.

This does not affect your rights if your portrait arrives damaged or faulty.

Damaged or faulty items

If your portrait arrives damaged, has a printing or framing fault, or does not match the preview you approved, please email pawmarkportraits@gmail.com within 14 days of delivery. Include your order number and photos of the problem and the packaging.

We will reprint and resend it free of charge, or refund you in full if you prefer or if a reprint is not possible. We will not ask you to return a damaged portrait unless we need to.

As a consumer, you also have legal rights if goods are faulty or not as described, which these terms do not limit. Small differences that come from the artistic AI style, or slight colour differences between screen and print, are not faults.

Ownership and use of images

• Your portrait: you may keep, display, share on social media and copy your portrait for your own personal, non-commercial use. You may not resell it or use it for commercial purposes without our written permission.
• Our website and styles: the Pawmark Portraits name, logo, website content and portrait styles belong to us and may not be copied.
• Sharing your portrait: we will only show your portrait or pet's name on our website or social media if you give us permission, and you can withdraw that permission at any time.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses: our portraits are for personal use only.

If we are delayed or prevented from delivering by events outside our control, such as courier or postal disruption, we will tell you as soon as possible and you can cancel for a full refund if the delay is significant.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Irish law, including your statutory consumer rights.

Complaints, law and changes

Complaints. If you are unhappy with anything, email pawmarkportraits@gmail.com. We aim to reply within 3 working days and to resolve complaints within 14 days. You can also get free advice from the Competition and Consumer Protection Commission at ccpc.ie, or the European Consumer Centre Ireland at eccireland.ie if you live elsewhere in the EU.

Governing law. These terms are governed by Irish law, and the Irish courts can hear any dispute. If you live elsewhere in the EU, you can also rely on the consumer protections of your own country and bring a claim in your local courts.

Changes. We may update these terms from time to time. The terms that apply to your order are the ones on our website when you placed it.