Frequently asked questions

How does PawMark Portraits work?

You add your pet’s name (and dates or a short message if you wish), upload a favourite photo, choose a style and see a free watermarked preview. If you are happy with it, you choose a framed size and pay securely through Stripe. Paid orders are currently held for manual review by the owner before a high-resolution version is created, checked, printed and framed.

What kind of photo works best?

A clear, well-lit photo where your pet’s face and eyes are easy to see works best. Portraits are close-up head-and-neck portraits, so the face matters more than the full body. If a photo includes other people, crop them out where you can, and only upload photos you are entitled to use.

Which file types and sizes can I upload?

You can upload JPG, PNG or HEIC photos up to 15 MB each.

Does the portrait show my pet’s whole body?

No. Every portrait is a close-up head-and-neck portrait, focused on your pet’s face and expression.

Which portrait styles can I choose?

There are three styles: Soft watercolour, Classic oil painting, and Gentle pencil & gold. Each is a close-up head portrait created from your own photo.

How much does a portrait cost, and what sizes are available?

Previews are free. Framed prints are €59 for 8 × 10 inches (approx. 20.3 × 25.4 cm), €79 for 12 × 16 inches (approx. 30.5 × 40.6 cm), €109 for 16 × 20 inches (approx. 40.6 × 50.8 cm). Prices are in euro and include VAT where it applies. Shipping is free to every supported country. US visitors pay in USD and everyone else pays in EUR.

Where do you ship?

Free shipping to Ireland, the United Kingdom, all EU countries, the United States, Canada and Australia. Your delivery address is entered at checkout.

How long will delivery take?

The estimated delivery time is shown at checkout. Unless we agree otherwise, we will deliver within 30 days of your order. If we cannot, we will tell you and you can cancel for a full refund.

When is my order accepted?

Your order is accepted when we send you an order confirmation email. A contract between you and us exists from that point.

What if the preview does not look like my pet?

AI can sometimes get details wrong, such as markings, eye colour or ear shape. If the preview is not accurate, please do not approve it or pay. You can regenerate up to 3 times after the first preview for each photo (4 previews in total), within a limit of 10 previews per day, or email pawmarkportraits@gmail.com for help. By ordering, you confirm you are happy with the preview you chose.

Will the printed portrait look exactly like the preview?

Previews are shown at low resolution with a watermark; your printed portrait will be sharper and will not carry a watermark. Colours on screen can look slightly different in print, depending on your device and the paper. After you order, a high-resolution version is checked before printing, and if there is a clear difference from your preview we will contact you before printing.

Can I cancel my order?

Because every portrait is personalised and made to order, the usual 14-day right to cancel online purchases does not apply once your order is placed. If you change your mind, email pawmarkportraits@gmail.com as soon as possible: if we have not yet sent your order for printing, we will cancel it and refund you in full. Once printing has started, we cannot cancel the order.

What if my portrait arrives damaged or faulty?

If your portrait arrives damaged, has a printing or framing fault, or does not match the preview you approved, email pawmarkportraits@gmail.com within 14 days of delivery with your order number and photos of the problem and the packaging. We will reprint and resend it free of charge, or refund you in full if you prefer or if a reprint is not possible. This does not limit your statutory consumer rights.

What happens to my photos?

Your photos are stored privately and used only to create your previews, make your order and provide customer support. Photos and previews where no order is placed are deleted automatically after 30 days. For completed orders, photos and portrait files are kept for 12 months after delivery so we can handle reprints or problems, then deleted. You can ask us to delete your photos sooner at any time. We do not use your photos to train AI models.

Are the portraits made with AI?

Yes. Portraits are created using artificial intelligence, based on your photo and the style you choose. They are not hand-painted. Each portrait is an artistic interpretation, not an exact copy of the photo.

Who runs PawMark Portraits?

PawMark Portraits is a trading name of Lockstone Limited, a company registered in Ireland (company number 773999). You can contact us at pawmarkportraits@gmail.com.

For the full policies, read our terms and conditions and privacy statement.