How your pet’s portrait is made

Six steps from photo to frame

1. 1

   Add their name and details

   Enter your pet’s name, and their dates and a short message if you would like. These are set into the portrait.

2. 2

   Upload a favourite photo

   Choose a clear, well-lit photo where their face and eyes are easy to see. JPG, PNG or HEIC, up to 15 MB. Portraits are close-up head-and-neck portraits.

3. 3

   Choose a style and see a free preview

   Pick Soft watercolour, Classic oil painting or Gentle pencil & gold. Previews are low resolution and watermarked. Compare styles on the portrait styles page.

4. 4

   Check the preview carefully

   AI can sometimes get markings, eye colour or ear shape wrong. If it is not right, do not approve or pay. You can regenerate up to 3 times after the first preview per photo (4 in total), within a limit of 10 previews per day.

5. 5

   Choose a framed size and pay

   Select 8 × 10, 12 × 16 or 16 × 20 inches and pay securely through Stripe. Approximate centimetre dimensions are listed alongside each size. See prices and sizes.

6. 6

   Manual review and fulfilment

   Paid orders are currently held for manual review by the owner. Your order is accepted when we send you an order confirmation email. A high-resolution version is created and checked before printing, then printed, framed and sent to the address given at checkout.

Delivery timing

The estimated delivery time is shown at checkout. Unless we agree otherwise, we will deliver within 30 days of your order. If we cannot, we will tell you and you can cancel for a full refund.

Need help?

If your previews are not accurate or you have a question before ordering, email pawmarkportraits@gmail.com. You can also read our frequently asked questions.